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  • Full
    Manufacturer Warranty
  • £7 million
    worth of physical stock

Dell Keep Your Hard Drive - extended service agreement - 2 years

Manufacturer part number (MPN): 785-10329
Dell Keep Your Hard Drive - Extended service agreement (for hard drive only) - 2 years - for XPS 13 (9350), 15 (9550)
What do I need with this? Bundles

Product Information

Full Description


Keep Your Hard Drive is designed to enable organizations to retain physical control over sensitive data, while preserving all the benefits of the Dell Limited Warranty on failed hard drives. Typically, customers are required to return a drive under limited warranty when receiving replacements; however, Keep Your Hard Drive service waives that requirement, allowing for maximum data control, security, and disposal options. This service is available for purchase at point of sale (POS) or after the initial POS (at time of hard drive failure).

  • Maintain control over classified, proprietary or sensitive data at all times
  • Ensure regulatory compliance
  • Mitigate the risk of expensive civil liability
  • Ensure strict security
    Your sensitive data and hard drive never have to leave your control. By retaining physical possession of a failed hard drive, you can ensure security of classified, proprietary or sensitive data.
  • Maintain complete control
    By keeping failed hard drives in-house, you can decide how and when to dispose of your data, on your own terms. You don't need to worry about tracking failed hard drives in-transit, either.
  • Comply with security regulations
    The Keep Your Hard Drive service is designed to help you comply with current data privacy regulations and internal company policies by preventing your hard drive contents from being compromised in any way.
  • Mitigate risk
    You can reduce the possibility of expensive civil liability by controlling every step of the data destruction and hard drive disposal process. With the Keep Your Hard Drive service you can also avoid potential exposure of confidential customer data or intellectual property.

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Are we out on price?

We check our prices daily against a wide range of competitors to try to bring you the best deal. However, if you've spotted a better price offered by one of our competitors, please let us know and we'll do our very best to match it.

Price Match Challenge

Is the advertised price & availability genuine?

The IT sector is littered with companies who don't hold stock. Their websites advertise products that are sourced from third party suppliers. Pricing and availability data on such sites is typically retrieved from files or feeds which are often not refreshed regularly enough. The result? Cancelled orders, long lead times and disgruntled customers.

King of Servers is a major stockholder with full transparency into our stockholding and pricing. Our website is refreshed on a 15-minute cycle 24/7 so the pricing and availability you see online is both accurate and reliable.

We recommend you double check a cheaper price elsewhere is accurate and based on physical stock that can be shipped immediately before placing your order.

Do they really have the product in stock?

We show true stock counts on our website, not woolly messages like ‘in stock' or ‘available to order'. Stock levels are updated every 15 minutes 24/7 so you can see exactly how many units we have sat in our warehouse available for immediate despatch.

And speaking of shipping, did you know we offer same day deliveries? You can choose this or other timed services during checkout on our website or contact our sales team for a quote. Handy when you need the goods in a hurry!

Do they specify product condition?

Most web stores fail to specify the stock condition of the products they advertise for sale. It seems reasonable to assume that all products are brand new, unused units supplied in the sealed, original manufacturer packaging and protected by the full warranty but this isn't always the case.

A heavily discounted price can be a sign that the product in question may be a used or refurbished unit. Open/damaged box and ‘ex demo' units are also rife in the marketplace and warranty cover on such goods will be variable so it's wise to check what you're getting before committing to any purchase.

King of Servers displays the product condition on all our product pages. As well as detailing what the condition means, we specify the level of warranty condition allowing you to make an informed buying decision.

Ensure you compare like for like when shopping around for prices online.

Is the product covered by warranty?

All brand new products come with a full manufacturer warranty, right? Not always; it depends where the products were sourced from. You may have heard of the grey market or parallel imports? Manufacturers often stipulate the geographical regions in which their products are designated for sale. Unscrupulous suppliers seek to source goods from outside of these regions at cheaper costs which they pass on via cheaper prices. The downside is that the manufacturer might not honour the warranty in the event of a support call. Grey kit does not qualify for warranty support and if it fails, you could be significantly out of pocket.

All products offered for sale at King of Servers are sourced from legitimate channels and are covered by warranty. For added peace of mind, we can supply serial numbers up front which can be validated on the manufacturer's website to ensure warranty cover is in place prior to purchase.

Ask any potential supplier if they can supply serial numbers ahead of purchase. Any legitimate stockholder who has sourced the goods from the proper channels should be able and happy to do so.

Is the competitor trustworthy?

Look beyond the price and establish whether the company behind the product is a bona fide organisation that you can return to should you encounter issues down the line. This is particularly important if you've never heard of them before. It's relatively easy to set up a web shop nowadays which makes it difficult to differentiate between a one-man band operating out of a home office and a well-established, reputable bricks and mortar business. Sales T&Cs, returns policy and aftercare service are probably important areas for you to consider.

King of Servers is an ISO 9001 certified company committed to supplying products and services that consistently meet our customers' requirements and expectations. We are a Feefo Commended Merchant thanks to our consistently high customer service scores gathered independently from genuine purchase verified customers. We build long standing relationships with organisations of all types and sizes; take a look at our case studies for examples of projects we've worked on in both the private and public sector.