0330 124 1245

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  • Price Match
    Challenge
  • FeefoCommended Merchant
  • Full
    Manufacturer Warranty
  • £7 million
    worth of physical stock

Product grading and conditions


We’re often asked about the various grades and condition types that many of our products take. And while the vast majority of the items we sell are brand new, there are other options available, which provide a great solution for those businesses that are perhaps on a tighter budget.

Take a look here, and if you have any questions, don’t hesitate to get in touch.


Brand new retail stock

Equal to any other products that you would buy from another reputable supplier. Pristine, retail sealed packaging, full manufacturer warranty.

There are a number of additional grades or standards of stock, all are covered by some form of warranty. We show the condition or grade of stock on all products featured on our website on the right-hand side of each product page.

If in doubt, all the information is clearly laid out for you, together with the warranty cover that is available for that grade.


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Retail build

As well as new products, we offer what we term retail build products. The only difference between these and brand new products are that the retail build products are assembled by our team of certified engineers in house prior to shipping. In all other respects, they are identical to brand new products, they have the full manufacturer warranty and are unused units.


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Open box

Otherwise referred to as damaged box products, open box items are brand new, unused products that have incurred some sort of cosmetic damage to the outer packaging. More often than not this would cover a minor tear, scratch or scuff mark on the box, but we don’t differentiate between these minor issues when we classify the product’s condition on our systems. The products themselves are in pristine condition, are unused and are covered by the full manufacturer warranty.


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Spares box

A spares box product is a brand new, unused product that is covered by a one-year manufacturer warranty. Spares box products are typically carried by field service engineers for on-site repairs or replacements and are identical to their new counterparts, but are supplied in plain packaging.


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HP Renew

HP Renew products are those that have been returned to HP for a variety of reasons: they could be ex-display or demo stock, or perhaps products that have been sent back via their returns process. HP has extremely stringent and robust checks that they apply to products that are badged as HP Renew. This means each product goes through extensive checks and quality control measures, just to ensure the products are working as well as their new counterparts.

HP cover their Renew products using the same manufacturer warranty as their new products. The advantage is, if you are looking at HP Renew, the products have the same full HP warranty but are significantly cheaper.


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Refurbished products

Refurbished products might include brand new products that we have lost the packaging for, they could be products that have been returned to us for a variety of reasons, which have been tested and deemed fit to be resold. They might include components retrieved from system builds that we have put out for sale again. We cover refurbished products by a 30 day King of Servers warranty.


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Got any questions?

The tech experts at King of Servers are happy to answer any questions you may have about our stock. Contact us today to discuss your options by calling 0333 123 1245, or speak to the team using the chat function found on this page.

Why You Should Be Working With Us

At King of Servers we know that getting the right products at the right price backed by good service is essential for the success of your business.

Our passion for what we do is clear, and we are also fiercely passionate about ensuring you get the products you require, when you require them. 

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"After an initial conversation with the team about my requirements, King of Servers quickly understood the complex work I was looking to carry out and how best to help me achieve this."

Dr Shahid Mian, Assistant Professor of Molecular and Personalised Medicine.

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"King of Servers were recommended to us; we were impressed with the level of customer service and the very competitive prices they offer."

Ben Taylor, Head of Purchasing, BC Technologies Read

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